Plato Learning privacy-policy

Please read the following Privacy policy of the services made available on or the equivalent Plato Learning Mobile Application available on Google Play Store and App Store  (“Plato Learning”). The Plato Learning on which the Services are availed may together be referred to for convenience as the “Platform”.

For the purpose of these privacy policies, wherever the context so requires “Your”, “You” or “User” shall mean any natural or legal person who browses the Platform or has agreed to become a user to the Services on the Platform by providing login credentials while registering on our Plato Learning as a User using the computer systems. The term “We“, “Us“, “Our” shall mean Neuroglia Health Private Limited (“Plato Learning”). It’s a free of cost.

Please ensure that this Privacy Policy is perused by You before availing any services from Us. This Privacy Policy shall be updated from time to time and to stay abreast with our methods of using Your information and protecting Your privacy, please keep reviewing this Policy.

By viewing the Plato Learning, you agree to be bound by the terms of this Privacy Policy.

By using the Plato Learning and/or by providing Your information, You consent to the collection and use of the information You disclose on our App in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If we decide to change our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If You do not agree for the forgoing, please do not continue to use or access our Website.

1. Collection of Personally Identifiable Information

 1.1 We collect certain information about You to help us serve You better. The information collected by Us is of the following nature:


Telephone Number;

Email Address;

Your IP address;

Information about your device;

Network information

College/ Institution Details and location

User uploaded photo and ids

Any other personal information which you give us in connection while booking a service or is relevant to customer surveys and/or offers.

1.2 Information provided during Registration

to create a profile and use this Website and services, you may be asked to provide the following information: your name, your username, password, email address, the speciality in which you practice or intend to practice (selected from a drop-down menu if applicable), You may also choose to provide a picture to be associated with your profile.

1.4 We will store your username, country and specialty on an unencrypted server. Your password is cryptographically hashed and your email address is encrypted. These information elements are referred to collectively as your “Personal User Information.” We collect and hold this information for the purpose of administering your use of the Application.

1.5 You are solely responsible for

(1) maintaining the strict confidentiality of your Personal User Information,

(2) not allowing another person to use your Personal User Information to access the Services,

(3) any and all damages or losses that may be incurred or suffered as a result of any activities that occur inyour Account,

(4) ensuring that the information submitted by you complies with our terms and conditions,

(5) ensuring that the information provided by you is correct and updated from time to time.

1.6 You agree to immediately notify Plato Learning in writing by email to of any unauthorized use of your Personal User Information or any other breach of security. Plato Learning is not and shall not be liable for any harm arising from or relating to the theft of your Personal User Information that is under Your control, your disclosure of your Personal User Information, or the use of your Personal User Information by another person or entity.

1.7 On receiving personal information about You, You no longer remain anonymous to Us. We may use this information to do internal research on demographics, interests, and behaviour to better understand, protect and serve our customers. This information is compiled and analysed on an aggregated basis. We indicate fields that are mandatorily required to be filled and fields that are optional. You may decide whether or not to provide such information to Us.

1.8 You may choose not to provide us with any personal information or information as required to provide any Services. If we do not receive information required, we may choose not to provide you with such Service. Service shall have the meaning attributed to the phrase in the Terms of Use.

2. Use of Personal Information

2.1 The information collected by Us through our Website is used by Us for various purposes to enable us to serve you better:

(a) To find third party service providers;

(b) Internal record keeping;

(c) We may use the information to improve our products and services;

(d) We may periodically send promotional emails or messages on the Website about new products, special offers or other information which We think You may find interesting using the email address which You have provided;

(e) From time to time, we may use the information to customize the Website according to your interests.

2.2 We may use personal information to resolve disputes that may arise with the use of our Services, help promote a safe service to all the customers, measure consumer interest in our services, customize your experience, detect and protect Us against error, fraud and other criminal activity, enforce our terms and conditions.

2.3 We identify and use your IP address to help diagnose problems with our server, and to administer our Websites. Your IP address is also used to help identify You and to gather broad demographic information.

3. Sharing of Personal Information

3.1 We may share your information with payment service providers, regulatory authorities, and third-party agencies in the event of any request from such authorities.

3.2 We may disclose Your personal information if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our customers or the general public.

3.3 We and our affiliates will share/sell some or all of the collected information with another business entity should We (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to all the information collected.

3.4 We do not disclose personal information about identifiable individuals to advertisers, but We may provide them with aggregate and/or anonymised information about You to help advertisers reach the kind of audience they want to target. We may make use of the information We have collected from You to enable Us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

4. Information Safety

4.1 All information is saved and stored on servers which are secured with passwords and pins to ensure no unauthorised person has access to it. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

4.2 In case you want to delete your account and/or the information linked to it, you can send us an email at

5. Choice/Opt-Out

5.1 We provide all customers with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after providing Us with personal information. If You want to remove your contact information from all lists and newsletters, please write to [].

6. Third Party Links

6.1 We use third-party advertising companies to serve advertisements when You visit our Website. These companies may use information (not including your name, address, email

address, or telephone number) about your visits to this and other Website in order to provide advertisements about services of interest to You.

     7. Personal Data Deletion Request

  • A Personal Data Deletion Request is a document through which someone can request that their personal data be deleted from a company, whether that company is online or not. Personal data includes things like legal name, email, financial information, and more.
  • People request deletion of their data for many different reasons. They may have once used the company and now they don’t. They may have forgotten they gave the company their information. They might be receiving too much junk mail from too many sources and they wish to streamline which of their personal data is out.
  • This personal data deletion request is a simple document that can be used in any situation to request the removal of personal data.
  • This document is quite short and simple. It will only request basic identifying details about the sender and the recipient of the request, as well as the reason why the request is being made, and a list of personal data that the sender knows about.
  • This document can be sent as an email or a regular letter. If it is sent as a letter, it can be printed and signed and then put in the mail. If it will go out as an email, it can simply be sent to the recipient.

All other terms and conditions as applicable under the Terms and Conditions of Use will be applicable to You and will be read along with this Privacy Policy.